It is very important for VEAP Shield United to know the requirements and expectations of it’s stakeholders. To satisfy this, we have set up a Quality Management System that meets the requirements of NEN-EN-ISO 9001:2015.
This guarantees that the requirements and expectations of relevant stakeholders are identified and, if necessary, appropriate measures are taken to meet the same. To ensure compliance, measurable quality objectives are drawn up every year. Utilising the stated objectives VEAP Shield United aims to meet the demands and expectations of stakeholders to maintain and improve customer satisfaction.
The aim is to continuously improve the Quality Management System, this is managed with Internal audits performed every year and the senior management reviews continuously the effectiveness of the system. In this management review, the requirements and expectations of stakeholders are reassessed considering current market requirements and legislation and improvement actions are converted into new objectives.